Shipping Policy
Thank you for choosing Colon-It! We aim to ensure that your shopping experience is as seamless and satisfactory as possible. Below is our Shipping Policy detailing how we handle the delivery of your orders:
Order Processing Time: Once you place an order with Colon-It, please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may slightly vary, but we strive to dispatch your order as promptly as possible.
Shipping Methods and Delivery Time: We offer standard shipping for all orders, with delivery times varying based on your location. Please refer to the estimated delivery times below:
- United States: 3-7 business days
- International: 7-14 business days
Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances such as customs clearance procedures or adverse weather conditions.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You will be able to view the shipping costs during the checkout process before making payment.
Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier's tracking system.
Shipping Restrictions: At this time, we only ship to addresses within the United States and select international destinations. We apologize for any inconvenience this may cause and are continuously working to expand our shipping capabilities to serve more customers worldwide.
Missing or Damaged Shipments: In the unfortunate event that your order is missing or arrives damaged, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution.
Change of Address: If you need to change the shipping address for your order, please notify us as soon as possible. We can only change the address if the order has not yet been dispatched. Once the order has been shipped, we are unable to make any changes to the delivery address.
Contact Us: If you have any further questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Colon-It is enjoyable and hassle-free.
Thank you for shopping with us!